St. Andrew's Customer Service Accessibility Policy
This policy (drafted to meet the requirements of the Customer Service Standard of the AODA - Accessibility for Ontarians with Disabilities Act, 2005) outlines practices and procedures in place at St. Andrew’s United Church that will help identify and remove barriers that impede a person's ability to access services.
All staff and "front line" volunteers have received training in recognizing and addressing the needs of St. Andrew's visitors.
|Click *HERE* to view/download St. Andrew's Customer Service Accessibility Policy
We want to know how well our programs and services are meeting the expectations Your feedback is welcomed and appreciated
Comments or concerns can be made verbally to our ushers, staff and volunteers. This feedback can also be relayed by email, telephone and by using a feedback form found in the narthex of the church (Algonquin Street Entrance) or downloadable from this website(see below).
All feedback will be directed to our Accessibility Committee. Participants who provide contact information can expect to hear back in a maximum of 10 days. All those providing feedback will have their confidentiality respected.
You can submit your feedback form:
by e-mail: firstname.lastname@example.org
by telephone: 705-472-7680
by Canada Post: St. Andrew’s United Church, 399 Cassells St. North Bay,
ON P1B 3Z4 Attention: Chair, Accessibility Committee
... or by placing a feedback form in the "Accessibility Feedback" box located in the narthex
If you would rather not use this form, please feel free to call 705-472- 7680 or e-mail
email@example.com to share your comments or concerns - or to request a copy of
the St. Andrew’s Customer Service Accessibility Policy.
|Click *HERE* to view/download/ print Customer Service Accessibility Feedback Form
|If you are a staff member/ volunteer of St. Andrew's who requires accessibility training, Click *HERE*